Refund policy

REFUND & RETURN POLICY

All sales are final.

Due to the nature of our business and the pre-owned, vintage, and authenticated luxury items we sell, we do not accept returns, refunds, or exchanges unless otherwise required by applicable law.

Each item is carefully inspected, authenticated, photographed, and described in detail prior to sale. We strongly encourage customers to review all photos, descriptions, measurements, and condition details before completing a purchase.

We do not accept returns or issue refunds for:

• Change of mind
• Fit or sizing issues
• Minor signs of wear consistent with pre-owned or vintage items
• Differences in color due to screen or lighting variations

CANCELLATIONS

If you cancel your order, the shipping fee is non-refundable.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is significantly not as described, defective, or damaged during shipping, please contact us as soon as possible, preferably within 48 hours of delivery, through our contact page.

To help us investigate, customers may be asked to provide:

• Clear photographs of the item and the areas of concern
• Original packaging, where available
• Order information and delivery details

Each case will be reviewed individually, taking into account the item’s description, condition, available photographs, and applicable consumer protection laws.

Where required by law, customers remain entitled to the appropriate legal remedies, including refunds where applicable.

EXCEPTIONAL RETURNS & PROCESSING FEES

Although all sales are generally final, Petria Vintage may voluntarily approve exceptional return requests on a case-by-case basis.

For discretionary returns that are not required by law and do not involve defective, damaged, or incorrectly described merchandise, the following conditions may apply, where legally permitted:

6% RETURN PROCESSING FEE

A 6% processing fee calculated on the item’s purchase price may be deducted from an approved discretionary refund. Any applicable fee will be disclosed before the return is accepted.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs for discretionary returns unless otherwise agreed in writing.

ORIGINAL ITEM CONDITION

Returned merchandise must be in the same condition as originally received, including all accessories, authenticity certificates, dust bags, boxes, and other included items.

RETURN INSPECTION

All returned items are subject to inspection before a refund or store credit is issued.

Petria Vintage may compare returned merchandise with original product photographs, condition documentation, and available pre-shipment records.

ADDITIONAL DAMAGE OR ALTERATIONS

Discretionary returns may be declined if the merchandise shows additional damage, excessive wear, alterations, missing components, or other changes in condition.

AUTHENTICITY GUARANTEE

All items sold on our website are 100% authentic and legally acquired.

We do not sell counterfeit goods.

We are an independent reseller and are not affiliated with, sponsored by, or authorized by any brand unless explicitly stated.

CONSUMER PROTECTION & LEGAL RIGHTS

Nothing in this policy limits or excludes consumer rights and remedies guaranteed under applicable law.

Where a return, refund, or other remedy is legally required, mandatory consumer protection laws take precedence over our Final Sale policy, processing fees, shipping conditions, and return procedures.

Changes to this policy do not apply retroactively to purchases completed before the changes took effect.

CONTACT

For questions regarding our refund and return policy, please contact us through our website:

https://petriavintage.com/pages/contact